RETURNS – Within 7 days of delivery, you may return the item for any reason for a return if the box is unopened (excluding original shipping and handling fee). It is your responsibility to ship the item back to Steve’s Tents, once the item is received in original (unopened) packaging at the warehouse and the item is inspected and rectified, a refund will be issued on the original method of payment. This process normally takes 10 – 15 days.
After 7 days and up to 30 days, a 25% restocking fee will apply to returns. Steve’s Tents will not accept returns after 30 days. Discontinued, phased out or rectified products cannot be returned.
EXCHANGES – Once the box has been opened, the item becomes used and cannot be returned. The item can be exchanged within 15 days of delivery for a new item, however a 25% restocking fee will apply. Shipping rates will apply for both return to our warehouse and the new tent sent out as well.